Your Learning Resources

  • View Recording

    View the full recording of the workshop at your leisure. Come back to the recording at any time and pick up where you left off. Watch the video as many times as you wish to deeply embed the learning.

  • CPD Certificate

    View the whole video to access a Continuing Professional Development (CPD) Certificate. The Certificate is proof of your commitment to continuing and deepening your learning as a practitioner.

Course Details

The workshop introduces the Responsiveness Ladder, a practical tool developed by Matthew to help clients and therapists understand and talk about why well-intentioned offers of support, comfort and practical advice can repeatedly go very wrong. The core idea is that at any time each of us occupy a rung of our responsiveness ladder. If an offer of support is pitched too high, at a rung that is several steps above where we are, then it is likely to fail – it’ll be seen as unhelpful, discounting, or even antagonistic. The image of the ladder and its rungs can help both client and therapist understand why things go wrong and provide ideas for how to do things differently.

Course curriculum

  • 1

    The Responsiveness Ladder: A Practical Tool for Handling Communication Failures workshop with Matthew Elton

    • Workshop Details

    • Workshop Recording

  • 2


    • The Link Centre


The Link Centre

This workshop in a collaboration between The Link Centre and onlinevents

At The Link Centre we pride ourselves in delivering high quality options tailored to needs of clients and delivered in a relaxed, comfortable yet stimulating environment in which people feel safe to learn and develop. We work with individuals, groups, organisations, and educational establishments using the depth of our psychological knowledge, to facilitate growth and development. Our training centre is located in the heart of the countryside, in Plumpton, East Sussex. It provides a variety of training rooms, extensive parking, and disabled access, to help meet the needs of individuals attending our courses. As well as this the centre has extensive grounds that can be enjoyed during lunch and tea breaks. We also offer in-house coaching, training and consultancy that is tailored to the needs of our customers. Our trainers and consultants are all fully qualified, experienced, skilled and accredited to both national and international level. For more information about The Link Centre please click the link below

Matthew Elton

DPhil, PG Dip (TA Counselling), BACP Registered

Matthew Elton is a psychotherapist based in Edinburgh and has been in private practice since 2005 ( He works with a wide range of clients and has a special interest in writers and artists. His formative training was in Transactional Analysis and he has since developed a strong interest in Narrative Therapy. Matthew regularly delivers talks and workshops in Scotland and across the UK on therapy practice and related matters. He has just published Talking It Better: From Insight to Change in the Therapy Room (PCCS, 2021) in which some of the themes and techniques covered in this workshop are explored in depth through stories of client work. Before becoming fulltime as a practitioner, Matthew was an academic working on the philosophy of mind at the University of Stirling, then a manager in the charity sector. He is the author of a well-received volume on the philosopher Daniel Dennett for Polity’s Key Contemporary Thinkers series, published in 2003.